I’ve got tickets for an event I’m really looking forward to, but I’m worried it might not go ahead if government rules don’t change in time, or there is another local outbreak of the virus.
Can I get my money back?
Ticket holders who change their mind about going to see an event, like a concert that is still going ahead, have no legal right to a refund.
If, however, the event is cancelled, your refund rights will depend on how you bought the ticket. Email the organiser or check their website or social media profiles to see if there’s an update about the event.
If you bought your ticket from an official seller and the organiser cancels, moves, reschedules, or makes the event behind closed doors, you should get a refund. This is the case even if it is cancelled due to a government ban on large events. The official seller is the best person to ask about how to get a refund.
If you’re having no luck getting a refund check to see if the seller is a member of the Society of Ticket Agents and Retailers (STAR). If they are, you can use STAR’s complaints procedure. STAR members should receive a refund at face value if the event is cancelled and the organiser has agreed to refunds.
If you bought your ticket from a ticket-reselling website, refunds will depend on the site’s terms and conditions.
If you bought from a private seller and the event is cancelled or rescheduled then it is unlikely you will be able to recover your money. We still recommend you contact the seller.
If you’re due to go to an event, keep checking the information from the official seller or
organiser to ensure you’re up to date.
Unfortunately we’ve found that in these situations scammers prey on those who are affected.
If your event is cancelled and people or companies offer their services to try to recover money on your behalf, make sure that you’re looking out for the signs of a potential scam.
Free, confidential advice and help is available from South Lakes Citizens Advice on any aspect of debt, consumer problems, benefits, housing, employment or any other problems.
South Lakes Citizens Advice, your local charity, is here for you.
How to access:
Call 015394 46464 – this is being staffed from 9:30 – 2pm
Adviceline: 0808 2787 984
email advice via our submission page on our website
Help to Claim (Universal Support): 0800 144 8 444