News and Advice

Redundancy Advice

I’ve worked at the same company for many years but I’ve been told I’m being made redundant. What redundancy pay am I entitled to? If you’re being made redundant, there are two types... View Article

BT low cost IT access package

The telecoms giant said its low-cost Basic package is part of its ‘universal service commitment’ and has been created in conjunction with the Department for Work and Pensions Millions of people in receipt... View Article

Advice on avoiding Scammers

I do a lot to help my elderly mum, like picking up shopping, sorting out her finances, making important calls and organising her post. But with lockdown in place I haven’t been able... View Article

Advice on business energy debts

I run a small business. It’s been a very difficult six months for us – we lost a contract with one of our major clients and I just haven’t been able to replace... View Article

Support Cumbria!

Support Cumbria is a central website where anyone interested in volunteering during Covid-19 can register their interest.   Please register your interest here:   https://supportcumbria.org.uk/

Publicity article

I bought a present for a special anniversary from an online store. I paid extra for next day delivery but it hasn’t arrived. The online store has said my parcel is with the... View Article

Advice on Smart Meters

My gas and electricity deal has come to an end and the energy company has offered me a new contract. However, they’re insisting I get a smart meter fitted. I’ve heard these don’t... View Article

Advice on Rent Arrears.

I am renting and have an assured shorthold tenancy. I have been falling behind with the rent for a few months. I am working full time but my wages aren’t enough. I am... View Article

Flight Problems? Reduce your Stress!

Flight problems are less stressful if you know your rights, book ATOL- protected flights, and take out comprehensive travel insurance. If a problem does happen, check the Citizens Advice website for detailed help.... View Article

Problems with Council Tax?

My first council tax bill of the year has come through and I know I’m not going to be able to afford it with so many other important bills to pay, let alone... View Article

Online Dating Scammers!

I recently joined a dating website. I was contacted by a lovely man and we now email every day, although we haven’t met in person yet. We had arranged to go for a... View Article

Advice on dealing with debt.

I’ve got three kids, and I’m on a low income. I’ve been trying to pay off my credit card but I’m already behind on other bills. I haven’t been able to pay my... View Article

Online Consumer Rights.

I bought a pair of branded trainers from a private seller on an online marketplace. When they arrived, they were clearly a cheap imitation, not what was advertised, terrible quality and not fit... View Article

Universal Credit Reductions.

I’ve had my Universal Credit payments reduced for missing an appointment. I don’t think this is fair as I had a good reason for not being able to attend. Now I am struggling... View Article