Women living with abusive partners will be fearing for their safety as new lockdowns come into force across the UK. Their abuser may be monitoring their phone and internet access, isolating them from... View Article
I’ve just had my hours cut at work. I’d like to take on a second job, but there’s nothing around. I have children and I am worried about the cost of Christmas. How... View Article
I’ve worked at the same company for many years but I’ve been told I’m being made redundant. What redundancy pay am I entitled to? If you’re being made redundant, there are two types... View Article
What are they? A phishing message is a type of online scam where the scammer poses as a legitimate company or person to obtain information or get you to take an action.... View Article
The telecoms giant said its low-cost Basic package is part of its ‘universal service commitment’ and has been created in conjunction with the Department for Work and Pensions Millions of people in receipt... View Article
I do a lot to help my elderly mum, like picking up shopping, sorting out her finances, making important calls and organising her post. But with lockdown in place I haven’t been able... View Article
I work in retail and my company says it’s starting to look at how we might re-open later in the summer. This is making me very anxious, even though I don’t have any... View Article
My income has dropped due to coronavirus and I’m struggling to keep up with all of my bills. I rent my house from a private landlord and pay all the usual bills –... View Article
I run a small business. It’s been a very difficult six months for us – we lost a contract with one of our major clients and I just haven’t been able to replace... View Article
I bought tickets for an event which has now been cancelled because of coronavirus. Can I get my money back? If an event is cancelled, your refund rights will depend on how you... View Article
I bought a present for a special anniversary from an online store. I paid extra for next day delivery but it hasn’t arrived. The online store has said my parcel is with the... View Article
I’m looking online for fancy dress costumes for my kids. But I’m worried as I’ve read stories about some costumes not being fire-safe and some children being hurt. What should I look for... View Article
My gas and electricity deal has come to an end and the energy company has offered me a new contract. However, they’re insisting I get a smart meter fitted. I’ve heard these don’t... View Article
My mum has a non-visible disability, which causes her walking difficulties. I heard something on the news about how she may now be eligible for a blue badge. How can I find out... View Article
I am renting and have an assured shorthold tenancy. I have been falling behind with the rent for a few months. I am working full time but my wages aren’t enough. I am... View Article
Flight problems are less stressful if you know your rights, book ATOL- protected flights, and take out comprehensive travel insurance. If a problem does happen, check the Citizens Advice website for detailed help.... View Article
Be part of the next 80 years of volunteering at South Lakes Citizens Advice. South Lakes Citizens Advice wants people to be part of the next 80 years of its history by volunteering... View Article
I’m having problems with a builder I employed to build a kitchen extension to our house. The back of our house is now a tarpaulin sheet. We have paid quite a lot, and... View Article
My first council tax bill of the year has come through and I know I’m not going to be able to afford it with so many other important bills to pay, let alone... View Article
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Help to Claim is a dedicated service from... View Article
Last week I told my manager at work that I’m 3 months pregnant. This week they told me they’re letting me go due to poor performance. I’ve worked here for 2 years and... View Article
I recently joined a dating website. I was contacted by a lovely man and we now email every day, although we haven’t met in person yet. We had arranged to go for a... View Article
I’ve got three kids, and I’m on a low income. I’ve been trying to pay off my credit card but I’m already behind on other bills. I haven’t been able to pay my... View Article
I bought a pair of branded trainers from a private seller on an online marketplace. When they arrived, they were clearly a cheap imitation, not what was advertised, terrible quality and not fit... View Article
