News and Advice

Support Cumbria!

Support Cumbria is a central website where anyone interested in volunteering during Covid-19 can register their interest.   Please register your interest here:   https://supportcumbria.org.uk/

Publicity article

I bought a present for a special anniversary from an online store. I paid extra for next day delivery but it hasn’t arrived. The online store has said my parcel is with the... View Article

Advice on Smart Meters

My gas and electricity deal has come to an end and the energy company has offered me a new contract. However, they’re insisting I get a smart meter fitted. I’ve heard these don’t... View Article

Advice on Rent Arrears.

I am renting and have an assured shorthold tenancy. I have been falling behind with the rent for a few months. I am working full time but my wages aren’t enough. I am... View Article

Flight Problems? Reduce your Stress!

Flight problems are less stressful if you know your rights, book ATOL- protected flights, and take out comprehensive travel insurance. If a problem does happen, check the Citizens Advice website for detailed help.... View Article

Problems with Council Tax?

My first council tax bill of the year has come through and I know I’m not going to be able to afford it with so many other important bills to pay, let alone... View Article

Online Dating Scammers!

I recently joined a dating website. I was contacted by a lovely man and we now email every day, although we haven’t met in person yet. We had arranged to go for a... View Article

Advice on dealing with debt.

I’ve got three kids, and I’m on a low income. I’ve been trying to pay off my credit card but I’m already behind on other bills. I haven’t been able to pay my... View Article

Online Consumer Rights.

I bought a pair of branded trainers from a private seller on an online marketplace. When they arrived, they were clearly a cheap imitation, not what was advertised, terrible quality and not fit... View Article

Universal Credit Reductions.

I’ve had my Universal Credit payments reduced for missing an appointment. I don’t think this is fair as I had a good reason for not being able to attend. Now I am struggling... View Article

Advice on Debt.

I recently became a carer for my partner, who I live with, and can no longer work. We’ve started falling behind on our bills and I’m worried our debts are only going to... View Article

Problem Neighbours?

A family has moved in to the house next door and is being a nuisance, yelling late at night over a loud television and leaving bin bags strewn over the front of the... View Article

Advice on free school meals

Were you aware that if you receive Income Support, Income Based Job Seekers Allowance or Child Tax Credit (some exceptions) then you can apply for free school meals for your children in KS2 or above?... View Article

Advice on credit card debt

Over the past year, I have been getting into debt as my wages don’t keep pace with inflation. Every time I reach my credit card limit, the company increases it automatically. At first... View Article

Advice on auto-enrolment pension

  I’ve just started a new job with an auto-enrolment pension. Do I have to join the scheme? I’m worried about meeting my living costs if I do.  Even if retirement is a... View Article

Advice on travel insurance

I’m planning a long holiday and have been struggling to find travel insurance for a reasonable price. I’ve found a good deal from a Facebook advert but my friend thinks it might be... View Article