For new enquiries or telephone advice.Are you having a problem with a Trader?
I’m having problems with a builder I employed to build a kitchen extension to our house. The back of our house is now a tarpaulin sheet. We have paid quite a lot, and... View Article
News and Advice
Problems with Council Tax?
My first council tax bill of the year has come through and I know I’m not going to be able to afford it with so many other important bills to pay, let alone... View Article
Get help applying for Universal Credit.
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Help to Claim is a dedicated service from... View Article
Advice on dismissal whilst Pregnant.
Last week I told my manager at work that I’m 3 months pregnant. This week they told me they’re letting me go due to poor performance. I’ve worked here for 2 years and... View Article
Online Dating Scammers!
I recently joined a dating website. I was contacted by a lovely man and we now email every day, although we haven’t met in person yet. We had arranged to go for a... View Article
Advice on dealing with debt.
I’ve got three kids, and I’m on a low income. I’ve been trying to pay off my credit card but I’m already behind on other bills. I haven’t been able to pay my... View Article
Online Consumer Rights.
I bought a pair of branded trainers from a private seller on an online marketplace. When they arrived, they were clearly a cheap imitation, not what was advertised, terrible quality and not fit... View Article
Universal Credit Reductions.
I’ve had my Universal Credit payments reduced for missing an appointment. I don’t think this is fair as I had a good reason for not being able to attend. Now I am struggling... View Article
Advice on Debt.
I recently became a carer for my partner, who I live with, and can no longer work. We’ve started falling behind on our bills and I’m worried our debts are only going to... View Article
Problem Neighbours?
A family has moved in to the house next door and is being a nuisance, yelling late at night over a loud television and leaving bin bags strewn over the front of the... View Article
School Clothing Vouchers and Free School Meals!
Cumbria County Council is urging parents of children beginning or returning to school in September to apply for school clothing vouchers and free school meals. Please Click on the Link below for more... View Article
Advice on free school meals
Were you aware that if you receive Income Support, Income Based Job Seekers Allowance or Child Tax Credit (some exceptions) then you can apply for free school meals for your children in KS2 or above?... View Article
Advice on credit card debt
Over the past year, I have been getting into debt as my wages don’t keep pace with inflation. Every time I reach my credit card limit, the company increases it automatically. At first... View Article
Advice on auto-enrolment pension
I’ve just started a new job with an auto-enrolment pension. Do I have to join the scheme? I’m worried about meeting my living costs if I do. Even if retirement is a... View Article
Advice on travel insurance
I’m planning a long holiday and have been struggling to find travel insurance for a reasonable price. I’ve found a good deal from a Facebook advert but my friend thinks it might be... View Article
Have you been affected by scams or fraud?
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Advice on problems with mail order deliveries
Have you had problems with on-line parcel delivery? Citizens Advice research has found that two in three online shoppers have had parcels delivered late, damaged, left in non-secure places like rubbish bins, or... View Article
Applying for an “advance payment” of Universal Credit
I am about to apply for Universal Credit for the first time, but have been told that there is a six week wait before the first payment. I’m worried that I won’t be... View Article
Can I claim sick pay?
I took 7 days off work for flu and my employer won’t give me sick pay. I work on a flexible shift contract and when I called in sick they just took me... View Article
South Lakes volunteers crack the Eggheads to win TV quiz show
Last night BBC 2 viewers watched a team of volunteers from Citizens Advice South Lakes triumph over quiz supremos the Eggheads. The team – Sue Thompson, Steve Troake, Christina Greenwood, Dan Hudson and Gareth... View Article
South Lakes Citizens Advice take on the Eggheads!
So here we were, the six of us, sitting in the Green Room of BBC Scotland recording studios being briefed on our imminent encounter with the infamous Eggheads. How had it come to... View Article
Grange-over-Sands office
Service at our office in Hampsfell Road, Grange-over-Sands has now closed. Please contact us on 03444 111444 for any new enquiries, appointments or for telephone advice. For debt and on-going enquiries, telephone 015394 46464.... View Article
Problems with a mobile phone contract?
I recently signed a two year phone contract with a new network provider but the reception in my home is terrible. Can I cancel the contract? Poor signal doesn’t give you a right... View Article
Avoiding debt if you’re out of work
“I was made redundant last month and I’ve already started to fall behind on my bills. I’m looking for work, but is there anything I can do so I don’t end up... View Article