Don’t be stuck with electrical goods that don’t work!



This time of year, many people buy electrical goods. But what do you do if they go wrong?

South Lakes Citizens Advice is reminding people to go back to retailers if they are sold faulty electrical goods. If an item breaks and it’s not your fault, you have a right to a free repair, replacement or refund depending on when and where you bought it.

Many people are initially turned away by retailers, who may not be aware of the rights and responsibilities around faulty electrical goods. But persistence pays off.

Knowing your rights means that you can approach the retailer for a repair, refund or replacement confident in the knowledge that they should help you find a solution.

Get information from Citizens Advice’s online faulty goods tool ( or contact the Citizens Advice consumer service on 03454 04 05 06 and don’t put up with broken electrical goods!

Free, confidential advice and help is available from South Lakes Citizens Advice on any aspect of debt, consumer problems, benefits, housing, employment or any other problems. We have various outlets across South Lakeland and can also give advice over the phone – telephone 03444 111 444 for an appointment and help. (Please note the new number.) 015394 46464 for on-going enquiries. South Lakes Citizens Advice is a registered charity, No: 1118656 and company limited by guarantee, No: 6113551. FRN: 617574