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We are recruiting for…

Position:     Advice Services Manager    

Location: Kendal and Ulverston

Closing date: 28 September 2023

Role details

Job title: Advice Services Manager

Location: Kendal and Ulverston

Salary: £29,600 – £32,800 depending on experience

Pension: Nest pension scheme with 3% employer contributions

Hours: 37 per week

Type of contract: Permanent

Closing date for applications: Thursday 28 September 2023

Closing time: 12:00

Interview date: Friday 6th October 2023

This post is an opportunity to work with the Chief Officer and Quality Manager, to develop and expand our vital community advice service to ensure we can respond to the challenges we are facing in a way that will increase our future sustainability.

You will be responsible and accountable for:

  • The day-to-day management of our advice services;
  • Ensuring we provide an integrated advice service across multiple channels;
  • The development of our advice services to enable us to achieve the aims and objectives of our Business and Development Plan;
  • The training and supervision of newly appointed advice volunteers to ensure training is completed and the volunteer meets national advice competence

You will have experience of:

  • working in the Citizens’ Advice service and/or Advice sector
  • working with volunteers;
  • managing and developing client facing services;
  • ensuring quality standards are met, monitoring services against contract requirements and targets across various funding streams.

We welcome applications from experienced social welfare caseworkers and/or Advice Supervisors and others who have worked in the advice sector.   

We will provide comprehensive training and support as well as continuous professional training. 

You will have:

  • Excellent communication skills
  • A flexible approach
  • An interest in problem solving
  • Experience of, and enjoy working with, a lively, busy team
  • The ability to work both independently and as part of a team to manage a busy workload
  • The ability to manage and motivate volunteers and assisting their development
  • The ability to ensure best use of IT systems/packages in the provision of advice services

How to apply:

To apply or for more information please request a job pack by email to: [email protected] or download the following documents:

Cover Letter September 2023

Advice Services Manager Job Pack FINAL (1) Sept 2023

Application plus monitoring form IGT Sept 2023

Application-form-guidance Sept 2023

We welcome enquiries about the role.  We will be running a Zoom meeting on Friday 22 September from 2pm to 3pm for those who would like to hear more about the role and the work of South Lakes Citizens Advice.  If you would like to attend, please email Paul at [email protected] for a link.


Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.