Thank you for interest in volunteering with South Lakes Citizens Advice.

Volunteering can be hugely rewarding!

If you’d like to boost your CV and enhance your skills for life and work or simply help people from your community, then you should consider volunteering for us.

We’re one of a network of over 400 Local Citizens Advice (LCA) across England and Wales. You may even have visited us for advice – over 40% of the population has!

We have a variety of ways in which volunteers are integrated into the organisation, identifying the individuals skills to utilise and develop them for the benefit of the bureau and the individual.

We have volunteers within every area of South Lakes Citizens Advice, and volunteers of all ages.

Volunteers roles

  • Volunteer Administrators help with running the general offices which may include telephone work, IT, filing, photocopying and updating information on our databases.
  • Customer Service Volunteers welcome all clients and other visitors to Citizens Advice. Explain to the client how long they might be waiting and what will happen.
  • Volunteer Advisers working in advice areas (Benefits, Debt, Housing, Immigration, Community Care and General) by providing face to face or telephone advice directly. Please click Adviser role  for the Job Description.
  • Volunteer Trustees assist with the strategic management of the service. Please click Trustee role for the job description

Further Info

For more information on any of these volunteering roles contact 015394 46464 or email [email protected].  Alternatively, you can download an application pack here:

Volunteer Information Pack

Application Form

Diversity Monitoring Form


and return it to us at either the above email address or by post to the Kendal office.

Not Sure which role might suit you best?

Why not have a go at our easy quiz. It’s designed to point you in the direction of the right role for you.

Volunteer Quiz

Why volunteer for Citizens Advice?

There are wide ranging benefits to volunteering for Citizens Advice including:

  • Free accredited training
  • Learning new skills
  • Reaching out and making a difference in your local community
  • Improving your employability skills
  • Making new friends

What our volunteers say:

‘Volunteering keeps your mind working.’

‘The training has been excellent with support available throughout.’

‘It opens your mind.’

‘I’ve learned a lot about other walks of life and it gives you a better understanding of society as a whole.’

‘It requires effort and an enquiring mind; the reward is being able to help people.’

 ‘I’ve learned lots about a wide variety of topics.’

‘It gives me a focus to the week.’

‘I work with a great team of people.’