Advice on getting refunds for cancelled events.

I bought tickets for an event which has now been cancelled because of coronavirus. Can I get my money back? 

If an event is cancelled, your refund rights will depend on how you bought the ticket. 

If you bought your ticket from an official seller and the event is cancelled due to a government ban, you should get a refund. This is the case even if the organiser reschedules, or holds an event behind closed doors. The official seller is the best person to ask about how to get a refund.

If you bought your ticket from a ticket-reselling website, refunds will depend on the site’s terms and conditions.

If you bought from a private seller and the event is cancelled or rescheduled then it is unlikely you will be able to recover your money. We recommend you contact the seller. 

Unfortunately we’ve found that in these situations scammers prey on those who are affected.

If people or companies offer their services to recover money on your behalf for a cancelled event make sure that you’re looking out for the signs of a potential scam.

In happier times, if ticket holders simply change their mind about going to see an event which is still going ahead, they have no legal right to a refund.

Free, confidential advice and help is available from South Lakes Citizens Advice on any aspect of debt, consumer problems, benefits, housing, employment or any other problems. 

South Lakes Citizens Advice is still delivering a service – Telephone and Digital Advice

How to access:

    • Call 015394 46464 – this is being staffed from 9:30 – 12 noon (this line will open more in due course)
    • Adviceline: 03444 111 444

  • Help to Claim (Universal Support): 0800 144 8 444