BT low cost IT access package

The telecoms giant said its low-cost Basic package is part of its ‘universal service commitment’ and has been created in conjunction with the Department for Work and Pensions

Millions of people in receipt of universal credit may be unaware they qualify for a £5 a month BT package that could save them hundreds of pounds a year on phone bills.

The telecoms giant said its low-cost ‘Basic’ package is part of its universal service commitment and has been created in conjunction with the Department for Work and Pensions.

The package has been designed to help keep phones ringing for the most vulnerable households – and costs £5.16 a month.

This comes with a call allowance of £1.50, plus free weekend calls to 0845 and 0870 numbers (lasting up to 60 minutes).

There’s also a monthly £10 price cap for numbers starting 01, 02, 03, 07 and 08, which means you’ll never pay more than £15.16.

It’s available to anyone on income support, jobseeker’s allowance, pensions credit, employment and support allowance and universal credit – providing clients have zero earnings.

BT says this means: “The claimant has no earnings from employment or self-employment during the assessment period for their benefit”.

The network also offers a BT broadband option for those who need access to the internet, too.

BT Basic + Broadband is £10.07 per month.

The package includes the BT Basic £1.50 call allowance and £10 monthly call price cap.

There is no connection charge for the broadband but customers will need to pay postage and packaging for their BT Home Hub, which is required for BT broadband to work.

The package has a 10Mb average download speed and is limited to 15GB usage per month, equivalent to watching 2.5 hours of television online a week.

Basic customers will get an email warning them when they approach the data limit.

Those who go over will be charged another £2.20 per GB. So, someone 0.9GB over their allowance will be charged £2.20 and someone using 1.3GB will be charged £4.40.

To apply for the package, you’ll need to be an existing BT account holder.

You can contact the telecoms giant on 0800 800 864 between 8am and 6pm on a weekday and they will send out an application form. The application form is just one page, which asks for simple information including – home details, date of birth, National Insurance number, and details of any benefits received.

Applications then need to be completed and returned within 14 days of receiving the form.